INFO / SUPPORT

EXCHANGE POLICY

CONTENTS

  • 01EXCHANGE POLICY
  • 02EXCHANGE CONDITIONS
  • 03HOW TO REQUEST AN EXCHANGE
  • 04SHIPPING COSTS
  • 05DEFECTS & SIZING EXCHANGES
01

EXCHANGE POLICY

We offer exchanges within 7 days of delivery. Items must be unworn, unwashed, and the original tags must be uncut and intact. Exchanges that do not meet these criteria will be sent back to the customer. We do not offer returns or refunds — only exchanges.

02

EXCHANGE CONDITIONS

To be eligible for an exchange, the product must be in its original condition with the tag uncut and unworn. Items that show signs of use, washing, or tag removal will not be accepted for exchange.

03

HOW TO REQUEST AN EXCHANGE

To initiate an exchange, please contact our support team within 7 days of receiving your order. You will receive instructions on how to ship the item back. Once we receive and inspect the item, your exchange will be processed within 7 business days.

04

SHIPPING COSTS

Orders above ₹1,499 qualify for free shipping. For orders below ₹1,499, a standardized shipping fee will be applied at checkout based on delivery distance. For exchanges, the customer is responsible for the cost of shipping the item back to us.

05

DEFECTS & SIZING EXCHANGES

In the rare event of a manufacturing defect, we will gladly cover all shipping expenses for your replacement. Please note that for exchanges pertaining to size or color preferences, the customer will be responsible for the associated shipping costs.

If you have any questions about our exchange policy, please reach out to our support team.

OVRN HOUSE SUPPORT

GUWAHATI, INDIA / 2026